These Terms and Conditions (“Terms”) govern your access to and use of the PULPI mobile application, website, in-store ordering systems, loyalty program, vouchers, and all related services operated by AMBER MONARCH CORPORATION under the PULPI brand. By creating an account, placing an order, redeeming rewards, or otherwise using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any future updates that may be issued from time to time.
PULPI operates a digital and physical ecosystem designed to provide ordering convenience, rewards participation, and customer engagement services. These Terms are intended to ensure clarity on user rights, responsibilities, service limitations, payment rules, voucher usage, account security, and acceptable use of our platform. If you do not agree with any part of these Terms, you are advised to discontinue use of the PULPI services immediately.
1. ACCEPTANCE OF TERMS
By accessing, downloading, registering, or using the PULPI REWARDS mobile application or related services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and PULPI. If you do not agree, you must immediately discontinue use of the Services.
2. ELIGIBILITY
The Services are available only to individuals who are at least thirteen (13) years old and have the legal capacity to enter into agreements. By using the App, you confirm that you meet these eligibility requirements. PULPI reserves the right to suspend or terminate accounts that do not comply with this requirement.
3. ACCOUNT REGISTRATION
To access certain features, users must create an account by providing accurate and complete information. You agree that all information provided is truthful and kept updated at all times. Failure to provide accurate information may result in restricted access or account termination.
4. ACCOUNT SECURITY
Users are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords. Any activity conducted under your account will be deemed your responsibility. PULPI is not liable for unauthorized access caused by user negligence.
5. USE OF THE SERVICES
Users agree to use the Services only for lawful purposes and in accordance with these Terms. Any misuse, fraudulent activity, or interference with system functionality is strictly prohibited. PULPI reserves the right to restrict access for violations.
6. MODIFICATION OF TERMS
PULPI may update or revise these Terms at any time to reflect operational, legal, or system changes. Updated Terms will be posted within the App or official channels. Continued use of the Services after updates constitutes acceptance of the revised Terms.
7. ORDERING SYSTEM
Users may place orders through the App or in-store systems, subject to product availability and operational confirmation. All orders are processed based on branch capacity and system validation. PULPI reserves the right to decline or cancel orders under valid circumstances.
8. PRICING AND AVAILABILITY
All prices displayed are subject to change without prior notice due to operational or market conditions. Product availability may vary depending on branch inventory and supply. PULPI does not guarantee that all items will always be available.
9. PAYMENT METHODS
Payments may be made through authorized third-party providers such as GCash, Maya, credit cards, debit cards, and other integrated payment systems. These transactions are processed securely through external payment gateways. PULPI does not store full payment credentials.
10. PAYMENT AUTHORIZATION
By completing a transaction, you authorize PULPI and its payment partners to charge the selected payment method for the total amount due. This authorization is required for order processing and completion. Failure in payment may result in order cancellation.
11. TRANSACTION CONFIRMATION
An order is considered valid only upon successful payment verification. Confirmation is generated automatically by the system or through store validation. Unconfirmed payments do not guarantee order fulfillment.
12. NO REFUND POLICY
All transactions made through the App are final and non-refundable under any circumstances. This includes wrong orders, unclaimed orders, or customer change of mind. Users are responsible for reviewing orders before confirmation.
13. ORDER ACCURACY
Users are fully responsible for ensuring that all order details are correct before checkout. PULPI shall not be liable for errors arising from incorrect user input. Any modifications after confirmation are subject to availability and discretion.
14. FULFILLMENT AND PICKUP
Orders must be claimed according to the selected fulfillment method and within the designated time. Failure to claim an order may result in forfeiture without refund. PULPI is not responsible for unclaimed or abandoned orders.
15. PULPI VOUCHERS
PULPI Vouchers are promotional or value-based digital instruments issued by PULPI for use within the App or authorized stores. They may be used only under the specific terms set by PULPI. Vouchers do not constitute cash or stored monetary value.
16. VOUCHER CONDITIONS
All vouchers issued by PULPI are strictly non-refundable, non-transferable, and valid for single-use only unless otherwise stated. Each voucher is subject to an expiry date determined at issuance. Misuse or unauthorized duplication may result in cancellation.
17. FRAUD AND ABUSE OF VOUCHERS
Any attempt to duplicate, resell, manipulate, or misuse vouchers is strictly prohibited. PULPI reserves the right to cancel affected vouchers and suspend accounts involved in such activities. Legal action may be taken where necessary.
18. PROMOTIONS AND OFFERS
Promotional campaigns are subject to specific terms, validity periods, and availability. PULPI may modify or terminate promotions at any time without prior notice. Participation does not guarantee entitlement unless conditions are met.
19. USER CONDUCT
Users must behave respectfully and lawfully when using the Services. Any abusive, threatening, or disruptive behavior may result in account restriction or termination. PULPI prioritizes a safe and professional environment.
20. PROHIBITED ACTIVITIES
Users are strictly prohibited from attempting to hack, reverse engineer, disrupt, or exploit the App or its systems. Any unauthorized access or interference will be treated as a serious violation. Legal action may be taken where applicable.
21. INTELLECTUAL PROPERTY
All content, branding, systems, and materials within the App are the exclusive property of PULPI or its licensors. Users are not permitted to copy, reproduce, or distribute any materials without prior written consent. Unauthorized use is strictly prohibited.
22. LICENSE TO USE APP
PULPI grants users a limited, non-exclusive, and revocable license to use the App for personal and non-commercial purposes only. This license does not transfer ownership of any intellectual property rights. PULPI may revoke this license at any time.
23. THIRD-PARTY SERVICES
The App may rely on third-party providers for payments, analytics, and infrastructure services. These providers operate under their own terms and policies. PULPI is not responsible for their independent operations.
24. DATA PRIVACY
All personal data collected and processed is governed by the PULPI Privacy Policy. By using the Services, you agree to the collection and use of your data as described in that policy. The Privacy Policy forms an integral part of these Terms.
25. SECURITY MEASURES
PULPI implements reasonable technical and organizational security measures to protect user data and system integrity. However, no digital system is completely secure. Users acknowledge and accept inherent risks in online systems.
26. SYSTEM AVAILABILITY
The App is provided on an “as is” and “as available” basis. PULPI does not guarantee uninterrupted or error-free operation. Temporary downtime may occur due to maintenance or technical issues.
27. LIMITATION OF LIABILITY
PULPI shall not be liable for indirect, incidental, or consequential damages arising from use of the Services. Liability, if any, shall be limited to the value of the affected transaction. Users assume responsibility for their use of the App.
28. TERMINATION OF ACCOUNT
PULPI reserves the right to suspend or terminate user accounts at any time for violations of these Terms, fraudulent activity, or abuse of the system. Termination may occur with or without prior notice depending on severity.
29. EFFECTS OF TERMINATION
Upon termination, users will immediately lose access to their account and associated services. Any pending transactions may be cancelled without liability. PULPI is not responsible for losses resulting from termination.
30. FRAUD MONITORING
PULPI actively monitors transactions and system activity to detect suspicious or fraudulent behavior. Accounts flagged for risk may be restricted or investigated. Preventive measures may be applied to protect the system.
31. ERROR CORRECTION
PULPI reserves the right to correct system errors, pricing inaccuracies, or transaction mistakes at any time. Users will be informed where necessary. Corrections are final and binding.
32. INDEMNIFICATION
Users agree to indemnify and hold PULPI harmless from any claims, damages, or liabilities arising from misuse of the Services. This includes violations of these Terms or infringement of third-party rights. Users assume responsibility for their actions.
33. GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of the Republic of the Philippines. Any disputes shall be resolved in accordance with applicable Philippine law. Users agree to submit to this jurisdiction.
34. DISPUTE RESOLUTION
Any disputes arising from the use of the Services shall be resolved through applicable legal processes in the Philippines. PULPI encourages resolution through communication before legal escalation. Jurisdiction shall remain in Philippine courts.
35. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect. This ensures continuity of the agreement. Invalid provisions will not affect the rest of the Terms.
36. NO WAIVER
Failure by PULPI to enforce any provision of these Terms does not constitute a waiver of rights. Any waiver must be in writing to be valid. PULPI retains all enforcement rights at all times.
37. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, constitute the entire agreement between the user and PULPI. They supersede any prior agreements or communications. No external statements modify this agreement unless formally issued.
38. COMPLAINTS OR INQUIRIES (CUSTOMER SUPPORT)
If you have any questions, concerns, or complaints regarding the PULPI REWARDS mobile application, in-store services, orders, vouchers, rewards program, or any transaction made through our systems, you may contact our Customer Support or Data Privacy Office for assistance. This includes disputes related to orders, payments, voucher usage, account access, or any service-related issue that requires clarification or resolution.
You may reach us through the official PULPI communication channels as provided in the application, website, or official company contact details. PULPI will make reasonable efforts to acknowledge and respond to all inquiries within a reasonable period, subject to verification, review, and applicable legal or operational requirements.
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By continuing to access or use the PULPI REWARDS application and related services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms constitute a legally binding agreement between you and AMBER MONARCH CORPORATION under the PULPI brand and govern your use of all associated services, features, and platforms.
If you do not agree with these Terms, you must immediately discontinue use of the PULPI services. Continued use of the platform following any updates or modifications to these Terms shall be deemed acceptance of the revised version.