Delete your Pulpi account

Delete your account in the app

1. Open the Pulpi Rewards app and sign in.
2. Go to Account, then open Settings.
3. Select Delete account.
4. Review the warning and confirm the permanent deletion.

The in-app option deletes the account immediately after confirmation. Any pending payment attempt is cancelled before deletion.

Data deleted or anonymized

When account deletion is completed, Pulpi deletes or permanently anonymizes the account data that identifies you, including:

• Your first and last name, email address, mobile number, and birth date
• Your profile photo and referral identifiers
• Authentication sessions and app access tokens
• Push-notification device tokens, notification history, and notification preferences
• Your active Pulpi Rewards account and its ability to be used or restored

Data that may be retained

Limited records may be retained when necessary for tax and accounting requirements, payment reconciliation, fraud prevention, security, dispute resolution, or other legal obligations. These may include order and transaction records, payment references and statuses, support or feedback records connected to a transaction, security logs, and the deletion-request audit record.

Retained records are restricted to the minimum information necessary and are anonymized or separated from your deleted account where feasible. They are kept only for the period required by applicable law or for the relevant dispute, security, or fraud-prevention purpose, then securely deleted or anonymized.

What happens next

After Pulpi receives your email, support will verify account ownership using the contact information you provided. We will process a verified request within a reasonably quick period and let you know when it is complete or if additional information is required.

Account deletion is permanent. After completion, you will lose access to your account, rewards, saved profile, and account history in the app.